AI for logistics and delivery.
Replies when operators are swamped
100+ companies trust Botseller AI
Word for word, from meetings with delivery and logistics company owners
What we hear on calls
They wash out: a month or two of full focus, and by the third it is the same questions, the same answers... as humans, they simply burn out a little on this.
The first touch matters most... it is our top priority: when a big wave of requests comes in, every client should still get a proper welcome.
I do not want to inflate the headcount I have. Twenty people work in the office, and that is it.
Everything they replied has to be collected into a spreadsheet so a choice can be made.
It is not about the operators. It is that requests do not wait
Requests come in waves: quiet mornings, then an evening queue of "how much?" and "where is my cargo?". Operators answer one chat at a time, so at peak a client waits for hours. And whoever gave up waiting has already messaged another carrier.
The AI operator takes the flood of identical questions: it quotes rates from your price rules, answers order status questions and places orders. Your operators handle the non-standard situations where a human is truly needed.
what it is
What does AI for logistics and delivery do when operators cannot keep up?
AI for logistics and delivery is an operator in your messengers: it replies to clients in seconds, calculates shipping rates from your price rules, places orders on its own and answers "where is my cargo?" from the order data. It works through peak hours, in the evening and on weekends: exactly when requests pile up and operators are busy. Every order is logged in CRM, so nothing gets lost in chat threads.
Human operators can do all of this too. But requests come in waves: at peak, each operator juggles a dozen chats at once, so clients wait. Whoever gave up waiting for a quote goes to the carrier that answered first: in freight, clients ask several companies for a price at the same time.
So Botseller does not replace your operators: it takes the routine questions off their hands. The AI handles every channel at once, quotes rates, places orders and adds each client to the base. The company stops losing orders not because people work faster, but because answering no longer depends on how loaded the shift is.
A client asks "where is my cargo?". AI answers in seconds
The AI finds the order, answers from its data, quotes a new shipment from your price rules and places the order. No "an operator will reply in the order of the queue".
From Botseller practice
Every order in view: from request to delivery
Request, quote, in transit, delivered. The AI keeps the cards and moves orders through statuses itself, so operators type nothing by hand. CRM documentation →
From Botseller practice
Cargo delivered?
AI offers a return haul
A client got a quote and went quiet? The AI sends a gentle reminder. Delivery completed and the truck heads back empty? It offers the next shipment.
From Botseller practice
A new route? AI tells everyone who shipped with you
Pick clients from your own base: the AI messages each one on behalf of the company, answers questions and leads them to an order. No complex setup.
1,500 contacts · shipped in the past year
Pick the clients
For example, everyone who shipped freight in the past year. A couple of clicks and the list is ready.
AI messages each one
On behalf of the company, personal and spam-free: official channels, sending limits under control.
Replied? AI leads to an order
It quotes the rate, confirms the pickup address and places the order. All you do is send the truck.
a system, not a dispatcher’s spreadsheet
Logistics automation: how an AI operator differs from warehouse software
Logistics automation usually starts with the warehouse and the routes: software plans truck loads and tracks stock. That layer is useful, but it never sees the client: orders live in chat threads, spreadsheets and the dispatcher’s memory. A client who wrote in the evening and never got a quote will not make it into any spreadsheet.
Botseller covers the client-facing layer: it replies, quotes, places orders and reminds. The package already includes a CRM built for logistics and delivery: a card for every client, order and chat history, statuses from request to delivered. The AI watches the base itself: it notices who has not shipped for a while and writes first with an offer.
You can start without breaking your routine: connect one channel, describe your routes, rates and rules in plain words and see the first orders on day one. No developer needed: the platform turns the owner’s story into a working instruction, and tricky chats can always be handed to a human.
Client base under lock.
Company under control
The owner sees everything and manages access. Operators work with clients but never own the base.
The client base belongs to the company. No employee can download, delete or walk away with your clients: you configure the access rights.
You see every conversation: how the AI replies and how your operators perform. From vacation, from home, from another city.
Configurable reply delay plus soft or hard takeover: an operator joins the chat in one click, and if a client asks for a human, the AI calls one over itself.
How many orders does your company lose during peak hours?
Plug in your request flow and average ticket: we will show where orders leak and what automation would bring. 2 minutes, no sign-up.
Results in high-volume businesses
Freight, construction, manufacturing, delivery: businesses where a client never waits twice. All case studies →
From Botseller practice
What business owners say about Botseller
Hit play and listen while you scroll. Real reviews from business owners using Botseller.
Wherever your clients
like to text
Telegram, WhatsApp, Instagram, website widget: one AI operator across every channel. All channels →
Describe your company, like to a new operator
Describe your routes, rates and rules in plain words. The platform turns it into a working instruction for the AI.
From Botseller practice
Questions logistics company owners ask
The answers to what we hear most often on calls.
Describe your company in plain words: routes, rates, working rules. The built-in prompt engineer turns it into a working instruction. The first AI operator launches 15 minutes after sign-up; full company-specific setup takes from one day.
Click the reply, write what is wrong, and the AI engineer rewrites the instruction in 30 seconds. And if a client asks for a human, the AI hands the chat over to your operator itself.
No. The AI takes the peak hours, the night shift and identical questions like "how much is shipping" and "where is my cargo", while your operators handle claims, non-standard cargo and tricky situations. You can take over any chat at any moment, softly or completely.
By your rules. You describe your rates in plain words: routes, weight, volume, cargo type. The AI calculates by those rules and quotes the client a price and timeline right away. It never guesses on non-standard cargo: it honestly hands that to a manager.
From the order data in CRM: status, timeline, driver contact if you keep them there. If the client has several orders, the AI clarifies which one and never gives the status of the wrong truck. And if the data is missing, it honestly says it will check and calls an operator.
Botseller does not plug into transport management or warehouse software. Orders, clients and chats live in the Botseller CRM; among CRM systems it connects to amoCRM, Bitrix24 and Kommo. Come to a free walkthrough: we will look at your process and show how to avoid double bookkeeping.
Personal data is processed in line with GDPR requirements. The base belongs to the company: you configure staff permissions, and nobody can export or delete your clients without your approval.
Most companies start with Growth: AI operator, several channels, CRM and included AI volume. Companies with a heavy request flow and ads pick Business: more conversations and channels. Voice and official WhatsApp can be added as modules later. You can try it free for 3 days, no card required.