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Personal Data Processing Policy

International baseline for Botseller website, workspace and AI sales automation workflows

Last updated: June 19, 2026

This English document is a practical international baseline for publication. It should be reviewed by counsel before being relied on as the final legal model for a specific jurisdiction.

1. Scope

This policy explains how Botseller processes personal data when visitors use the public website, submit contact forms, create a workspace account, request a demo, or communicate with our team about AI sales automation.

The English version is an international baseline for customers outside the Russian market. It is intended to work together with the Privacy Policy, Terms of Use and any signed service agreement.

2. Categories of personal data

Depending on the interaction, Botseller may process account details, contact information, company information, support messages, workspace configuration data, billing identifiers, usage events, technical logs and communication metadata.

When a customer connects a messenger, CRM or another integration, Botseller may process customer-provided conversation data only to provide the configured service.

  • Contact data: name, company, email and business contact details.
  • Workspace data: assistant configuration, CRM fields, prompts, team roles and integration settings.
  • Communication data: messages, timestamps, delivery status and handoff context needed for the AI assistant workflow.
  • Technical data: IP address, browser, device data, logs, security events and analytics events.

3. Purposes of processing

Botseller processes personal data to provide the AI sales automation platform, respond to requests, support customers, maintain security, improve product quality, process payments and comply with applicable obligations.

We do not sell personal data. Data is used for the service purposes described in this policy and in customer instructions.

4. Legal basis and customer responsibility

Where applicable, Botseller processes data based on contract performance, legitimate business interests, consent, legal obligations or customer instructions as a processor/service provider.

Customers are responsible for having the rights, notices and consents required to connect their own CRM, messenger channels and customer databases to Botseller.

5. Retention, deletion and security

Botseller keeps personal data only as long as needed for the service, account administration, security, accounting, dispute resolution or legal obligations.

We use access controls, role-based permissions, infrastructure monitoring and operational safeguards to protect data. Deletion requests can be submitted through the Data Deletion page or by contacting info@botseller.ru.

6. Subprocessors and transfers

Botseller may use infrastructure, payment, analytics, messaging, CRM and communication providers as subprocessors where needed to deliver the service.

International transfers may occur when service providers, messengers, CRM systems or infrastructure are located outside the user country. Customers should review the terms of each connected third-party channel.

7. Third-party messenger and platform integrations

When a customer connects a messenger channel through the Botseller workspace, the platform may receive and process data from that channel solely to provide the configured CRM, AI assistant and communication automation service.

7.1. Instagram

When a customer connects an Instagram Professional Account via Instagram Login, Botseller may process the following data:

  • Instagram-scoped user ID (IGSID) and username of conversation participants.
  • Direct Message content (text, media references, timestamps, delivery status).
  • Comment text and metadata for automation rules configured by the customer.
  • Public profile information (username, profile picture, follower count).
  • Account-level insights and media metrics (if enabled by the customer).

7.2. WhatsApp

When a customer connects a WhatsApp Business channel via WhatsApp Business API, Botseller may process phone numbers, message content, media, delivery status, message template status and contact profile data. This data is used solely to provide the CRM and AI assistant service.

Botseller uses a BSP (Business Solution Provider) to route messages through the WhatsApp Business API.

7.3. Data use limitations for messenger integrations

Botseller does not sell, share or use messenger user data for advertising, profiling or any purpose beyond providing the service to the customer.

Message data is retained for the duration of the customer's service agreement and deleted upon account termination or customer request.

Users who have interacted with a Botseller-powered Instagram or WhatsApp channel may request deletion of their data by contacting admin@botseller.ai or through the Data Deletion page at https://botseller.ai/en/data-deletion.