The coat is waiting in the cart.
The AI brings the shopper back for it.

An abandoned cart rarely means "changed my mind": more often the shopper got distracted, balked at shipping, or never got an answer to one simple question about size. Abandoned cart recovery in Botseller runs on WhatsApp: the AI sees the order was built but never placed and writes an hour later, naming exactly what is in the cart and offering to help.

From there the AI works like a real sales assistant: it checks the size chart, suggests an alternative when something is out of stock, answers shipping questions and completes the order right in the chat. If the first message goes unanswered, a second touch with a different reason goes out the next day: the last item in that size.

Every cart appears in the CRM as a deal, so you see how many came back and what blocked the payment. For a store these are the cheapest sales you will make: the customer already chose. It runs on the Growth plan, no developer needed.

Classic cart recovery is built on discount emails: drop an order, get a promo code. But only a minority of shoppers open the cart email, and the discount quickly teaches your audience to abandon carts on purpose to wait for the code. So the store pays twice: first for the traffic that brought the shopper to the site, then in margin to bring them back again.

And the reason behind most abandoned orders is not the price at all: the person was pulled away at the finish line or stopped by an unresolved question about sizing, shipping or returns. But an email answers none of that, it only mechanically reminds them of something they already remember. So whoever still has a doubt reads the reminder and still does not come back.

A WhatsApp conversation works differently: the message is opened in minutes rather than tomorrow, and it can be answered with a question, the way you would ask a salesperson on the floor. So recovery turns into an assistant's conversation: check the measurements, suggest an alternative, remove the last doubt. The order is completed right in the chat, with no second trip through the site and no cart to rebuild.

Part of the orders that used to vanish silently start coming back the same evening: the shopper already made every choice, they were one answer or one small nudge short. But saved carts are only half of the effect.

The conversations show exactly where shoppers stumble: a confusing size chart, expensive shipping to a distant region, unclear return terms. So the store fixes the causes, and fewer carts get abandoned at the site level in the first place. The discount stops being the only argument and stays in reserve rather than in every email.

Each recovered cart also becomes more valuable on its own: a conversation with an assistant often adds a second item to the order, a scarf with the coat or a care product with the shoes.