Customer and deal
Contact, stage, source, owner, fields and conversation history.
Integrations
AI performs better when it sees CRM, channels and the next step
Botseller connects customer conversations, CRM fields, tasks, voice and handoff rules so the AI can answer with context and update the pipeline.
Integrations
AI employee integrations with CRM, channels and voice
live
CRM
amoCRM · Bitrix24 · Kommo
Channels
WhatsApp/WABA · Telegram · web · voice
Flow
context → action → report
What the integration connects
The buyer does not need a list of API details first. They need to know that AI sees the customer, avoids duplicate work and leaves a clear next action.
How connection works
01
Define context
Which fields, stages, channels and events the AI needs for the job.
02
Connect the first workflow
Channel, CRM card, human handoff and a test funnel.
03
Test on real conversations
Check replies, tasks, field updates and handoff quality.
Control
What the integration connects
The buyer does not need a list of API details first. They need to know that AI sees the customer, avoids duplicate work and leaves a clear next action.
Communication channels
Messengers, WhatsApp/WABA, website, email and voice share one customer context.
AI actions
The AI fills fields, creates tasks, writes summaries and explains handoff reasons.
Route
How connection works
Start with the minimum useful workflow, then add custom fields, WABA, voice, calendars and APIs when the scenario proves value.
01
Define context
Which fields, stages, channels and events the AI needs for the job.
02
Connect the first workflow
Channel, CRM card, human handoff and a test funnel.
03
Test on real conversations
Check replies, tasks, field updates and handoff quality.
04
Expand integrations
Add WABA, voice, calendar, reporting, webhooks or custom API when needed.
Matrix
Integrations by business job
Integrations are valuable when they help the AI move the customer to a booking, payment, meeting or manager task.
CRM and deals
For teams that already have stages, owners, fields, statuses and reporting.
amoCRMBitrix24Kommo1C and closed CRMs as projects
Channels and WABA
So inbound messages, campaigns, follow-ups and handoff do not live in personal phones.
TelegramWhatsApp/WABAInstagramVKAvitoMAXwebsite chat
Voice and calendar
For callback, confirmations, booking slots and summaries after calls.
AI callsvoice messagescalendarreminderspost-call tasks
API and webhooks
For complex workflows: lead sources, forms, ERP, custom fields and reports.
webhooksREST APIUTM/source contextcustom eventsforms and tracker
Objections
Questions to resolve before launch
These questions prevent long sales calls and make it clear where self-service ends.
Does Botseller replace our CRM?
Not necessarily. It can work as a built-in AI CRM or as an AI layer around the CRM you already use.
What if our CRM has no public API?
We start by checking the minimum viable path: available exports, webhooks, fields and manual handoff points. Closed systems are scoped as projects.
Can we start without a complex integration?
Yes. Many teams start with one channel, Botseller AI CRM and human handoff, then connect the existing CRM after the workflow proves value.
Are voice and WABA part of this?
Yes, as controlled modules with their own minutes, provider costs, templates and routing.
Check which integration path fits your job
Start from the job: inbound, booking, WABA, voice, follow-up or agent swarm. Then decide what must be connected first.