platform capability
Chatbot human handoff
the moment it's needed.
A hard question, a dispute or a request for a person: the AI employee hands the chat to a manager with the case, the history and the list of promises ready. The customer never gets stuck in "bot jail."
3 days free on any plan. No card required.
live
The chat reaches a human with the case ready
The AI runs the conversation, then on a hard question hands it to a person: with the history, the context and everything the customer was promised.
what it is
What is chatbot human handoff in Botseller?
Chatbot human handoff in Botseller works unlike the usual chatbots: the AI employee runs the conversation and senses when the customer needs a live person. A hard question, a brewing dispute, a sensitive topic or a plain request for a manager — in these cases the chat passes to a human with full context, instead of dying mid-sentence. The manager sees the gist: who's writing, what they want, what they've been told and what was promised, so nobody re-asks. Ordinary bots hold the customer captive: they type "get me a human" and get a menu back. Here the request for a person is understood in any wording, and the AI hands the conversation over rather than clinging to it. The handoff is tuned to your team: soft or hard, with the delay you choose, and a manager can grab any chat at any moment. Once the issue is solved, the AI carries the customer onward. Human handoff is included in every plan, from Start to Business.
how it works
01
The AI runs the conversation
The AI employee answers questions, helps the customer choose and agrees the next step within its remit.
02
A reason to call a human appears
A hard question, a brewing dispute, a sensitive topic, or the customer asking for a manager in any wording.
03
The manager takes the chat with context
Along with the chat, the person gets the case ready-made: what happened, what the customer was told and what was promised.
04
The conversation continues without repeats
The customer doesn't retell their story. Once the issue is solved, the AI employee carries the dialogue onward again.
why it matters
Why chatbot human handoff matters even when the AI answers well
The AI employee closes most questions on its own: fast, at night, no queue and no days off. Hence the temptation to remove people from the chat entirely, and plenty of services do exactly that — hiding the live human behind a menu and scripts, hoping the customer will somehow manage alone.
But customers feel it instantly. The most desperate searches sound like "how to reach a human without the bot": a person is crying for help, and the robot answers with another list of sections. One such moment at a hard time is enough, and trust in the company burns down along with the sale that didn't happen. Customers remember not the ten good answers but the one time they weren't let through to a person.
So in Botseller the AI employee has a boundary. It runs the conversation while it's sure of the answer, but a hard question, a brewing dispute or a request for a person it hands to a manager at once — a chatbot to human pass with the case and the chat history ready, so the customer needn't repeat themselves. This live chat handoff brings a person in exactly when one is truly needed, and the customer never sits captive in a menu.
how it compares
How it differs from a "talk to a human" button
In essence it's like the "talk to a human" button in an ordinary chatbot: the customer still reaches a live person when the bot can't cope.
The AI senses when a person is needed by itself — from the difficulty of the question, the customer's tone or a direct request in any wording, not just a button press.
The manager gets the case ready-made, the chat history and the list of promises, not an empty chat tagged "customer waiting."
The takeover is tuned to your team: soft or hard, with the delay you choose, and a manager can grab the dialogue at any moment.
what's inside
A request in any wording
"Get me a human," "give me a manager," "enough, connect me to a real person": the AI reads the meaning instead of waiting for a button.
Handoff on hard questions
If the AI isn't sure of the answer, it doesn't invent one — it calls a manager: an honest handoff beats a confident mistake.
Reading a dispute
Irritation and displeasure show through the tone of the chat and become a reason to call a person.
Sensitive topics
Money, complaints, personal situations: conversations like these go to a manager, not to a canned reply.
The case ready-made
The manager sees the summary before the first reply: who's writing, what they want and where the conversation stopped.
History and promises
The whole chat and the list of what the customer was already promised travel with the dialogue.
Soft or hard takeover
Soft: the manager joins and the AI yields the conversation. Hard: the AI goes silent the instant a person takes the chat.
An adjustable delay
A pause before the AI replies gives the manager time to step in and lead the conversation personally.
Manual takeover anytime
The manager pulls any dialogue from the AI in one action, without waiting for a trigger.
Handing the conversation back to the AI
Once the question is closed, the AI carries the customer on: reminding, answering and driving to the result.
what changes
What changes when the AI calls a human itself
Customers stop fighting the bot. The request for a person works the first time, and the conversation continues from the same spot: the manager steps in mid-word, because the case, the history and the promises are already in front of them. Nobody retells their problem a second time or cools off while they wait.
Managers, in turn, get only the conversations where a person is genuinely needed: a dispute, money, a non-standard situation. Routine stays with the AI, and the team frees up time for the hard dialogues that bring in revenue. And customers know a human always stands behind the AI, so they write more boldly: a channel with human handoff earns more trust than a robot bolted shut.
how much it costs
$59 /mo
included in plans from Start
Human handoff is included in every plan, from Start to Business.
No card required. All plans and the annual discount
frequently asked questions
When does the AI hand the dialogue to a manager?
In four cases: the customer asked for a person, the question outgrew the AI's remit, a dispute is brewing, or the topic is sensitive — money or a complaint, say. The request is understood in any wording, not just from a button.
What does the manager see at handoff?
The case ready-made: who's writing, what they want, what the AI already answered and what it promised. Plus the full chat history. The manager continues from the same spot instead of starting the introductions over.
Can I take a dialogue from the AI by hand?
Yes, at any moment and without a reason: the manager opens the chat and takes the conversation in one action. An adjustable delay before the AI replies gives time to step in and answer personally.
How does a soft takeover differ from a hard one?
In a soft one the AI yields the conversation to the manager but stays ready to continue when the person is done. In a hard one the AI goes silent at once and doesn't step in until the manager hands the dialogue back.
Is this in the plans or bought separately?
Included in every plan, from Start to Business. Human handoff counts as a core part of how the AI employee works, not a separate paid add-on.
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