Channels
How to choose and connect the first messenger channel for a Botseller AI sales assistant.
Start with one channel
Choose the messenger where lead response speed matters most. For the first pilot, connect one channel and validate reply quality before adding more traffic.
Recommended order
Start with Telegram or a web chat for a fast test. Move to WhatsApp Business API or Instagram when the sales process, escalation rules and CRM handoff are stable.
What to prepare
Prepare channel access, manager ownership rules, handoff phrases, working hours, escalation cases and a list of messages that should never be automated.
Production checklist
Check permissions, fallback notifications, consent text, duplicate handling and a manual recovery path before sending production traffic through the assistant.