WhatsApp · official
AI onlineSales are happening on WhatsApp, but you have no control over them?
A WhatsApp AI chatbot
you can trust.
An official channel instead of reps' personal numbers: the AI answers, the history lives in the CRM, and broadcasts go out with no risk of a ban.
3 days free on any plan. No card required.
the official company number
The customer writes to the usual WhatsApp, the AI answers
the work you hand to AI
WhatsApp AI chatbot: the work the AI takes over in your official channel
A WhatsApp AI chatbot takes over the front line of your messenger chats: it answers inbound messages, helps pick the product, qualifies the lead and carries the conversation all the way to an order. You hand the machine the dialogues that used to live on reps' personal phones, where the company never saw the agreements or the history.
The AI answers on the company's official number, guides the customer using your business knowledge and keeps the whole history in the CRM instead of in someone else's pocket. Broadcasts to your base go out by the platform's rules, so the number does not fall under a ban, and a rep joins the conversation through a configurable delay with a soft or hard takeover.
The official WhatsApp is a module on top of the Business plan: the number, the templates and the CRM link in one loop. It pays for itself with a base that stops walking out the door with your reps, because the channel no longer hangs on a single number and rides out even a sudden resignation or a seasonal spike in load.
WhatsApp is not on its own
One workspace: WhatsApp, Telegram, Instagram and the website
The customer history is shared. Wrote on WhatsApp, continued on the website: the AI remembers it all.
why this happens
Why a WhatsApp AI chatbot beats a shelf of personal numbers
WhatsApp has long been where deals actually close: it is simply where the customer is most comfortable. But the chats live on reps' personal phones. So the company sees neither the dialogues nor the agreements, and the customer base belongs to the employees, not the business: one person quits and the contacts leave with them. There is nothing to argue with, because the company has no written trace.
The second landmine is broadcasting from ordinary numbers. You want to message the base first, but gray schemes always end the same way: the number gets banned at the height of the season, and the channel your sales rested on cuts out with it. Rebuilding customer trust in a "new company number" takes months. And the business is exposed exactly at the moment of growth, when the base has finally gotten big.
So a WhatsApp AI chatbot is built on the official channel: one company number, the AI on the front line, the whole history in the CRM. Reps answer from a shared workspace, broadcasts follow the platform's rules, and the channel stops being someone's private chat you are afraid to lose. The channel finally scales instead of living under the threat of a single ban.
the base belongs to the company
The chat lives in the CRM, not on a rep's phone
what changes
What changes when the channel becomes official
Customers keep writing to the same WhatsApp and notice no change: they get answered just as warmly, only faster. The difference is on the business side: every dialogue is visible to the company and saved in the CRM, not hidden in someone else's pocket.
The AI picks up the inbound messages, answers from your business knowledge and drives to an order, while a rep joins with the full history in hand. So the handoff happens with nothing lost: nobody re-asks what has already been said. The customer does not even notice the switch.
Broadcasts stop being a gamble: official templates and pace control protect the number, and the base starts working for repeat sales instead of lying dead in reps' phones. Every campaign is visible in the delivery and reply statuses.
this is already live
InApp Travel sells tours through official WhatsApp
An illustration of the scenario. Real numbers and details are in the case study.
Case InApp Travel: +$127.5K/mo →how much it costs
$359 /mo
The Business plan: The platform plan plus the WABA module: the number, the templates and the CRM link. Provider costs are separate, billed as used. Pays for itself with a base that stops walking out the door with your reps.
No card required. All plans and the annual discount
what people ask before launching
Can we message first?
Yes, but within WhatsApp's official rules, templates and limits. We do not promise gray spam on this page: that matters for trust, deliverability and a stable channel.
Why is WABA billed separately?
WhatsApp has provider costs, templates and message categories, so WABA attaches as a module based on your actual volume.
Does the AI see the whole history?
Yes. The WhatsApp chat history lands in the CRM and is used in later answers and in the handoff to a rep.
where to next
capability
Official WhatsApp (WABA)
A company channel instead of personal phones. Templates and CRM
for your industry
similar situations
See also: Case: InApp Travel
