AI consults applicants across 97 universities

Universe Group automated international education consultations. The AI assistant replies in 30 seconds, explains programs across 10+ countries and routes ready applicants to managers.

24/7

Conversion

70%

Automation

30 sec

Response time

What changed

Botseller connected the sales conversation to the operational workflow: messenger replies, qualification logic, CRM context and follow-up actions now work together instead of depending on a manager checking every incoming message manually.

Implementation focus

Applicant consultation
Program matching
Lead qualification
Request handling

Stack and workflow

The project used GPT-4, Telegram Bot, Instagram API, Bitrix24, WhatsApp API. The assistant was configured around the customer journey, real objections and the handoff rules for the sales team.

AI answers questions about any country instantly. Managers now work with applicants who are ready to move forward.
Adel Karimova, Project Lead, Universe Group

Why this case is in the English release

24/7 support

Multilingual replies

Personalization

Implementation questions

How the English case pages are prepared

Yes. Botseller separates the business logic, CRM handoff and messenger channel setup, so the same architecture can be adapted to another industry or region.

No. English pages are published only after translation, review and SEO checks. This keeps hreflang and sitemap signals clean.